Refund policy
Returns
Like the customers we cater to, we too are Classic Car owners. It is our goal for every customer to have the best experience. We will work to resolve any and all issues that arise with our products.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no, or only partial refunds are granted:
- Any item not in its original condition, is damaged, or is missing parts.
-
Any item that is returned more than 30 days after delivery.
Refunds
Returns will be inspected upon receipt. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
CANCELED ORDERS
We want all customers to be happy with their purchases but in the event of a canceled order, we cannot recoup the fees charged to us by the credit card companies. When an order is placed, the credit card company takes a percentage of the sale, typically 5%-6% This is money that DOES NOT go to us and we do not get this charge given back to us when we refund an order. Therefore, if someone orders, pays, and then cancels, we pay the credit card company monies that we cannot get back. Although you may not have noticed, it is industry standard for larger dollar items to have a "restocking fee" of 15% or more. We do our best to charge exactly what we get charged by the credit card company when you cancel an order. In the event of a canceled order, the 5%-6% that the credit card company charges us cannot be refunded. Please make note of this before you order.
• All canceled orders over $1000 paid with a "Credit Card" will have a 5% credit card processing fee that cannot be returned.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ClassicCarPerformance.com.
Exchanges.
We only replace items if they are defective, damaged, or within the warranty window. If you need to exchange it for the same item, send us an email at dave@ClassicCarPerformance.com and send your item to:
Classic Car Performance, Inc.
142 Wagmans Ridge Rd
Saratoga Springs New York 12866
USA.
Shipping
To return your product, you should mail your product to:
Classic Car Performance, Inc.
ATTN: Returns
142 Wagmans Ridge Rd
Saratoga Springs New York US 12866
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.